Privacy policy

Privacy Policy

Store Name: rlio Support Email: TiffanyPrice4999@hotmail.com Effective Date: 2026

This Privacy Policy describes how rlio collects, uses, shares and protects your personal information when you visit and purchase goods from our Shopify‑powered online store. By accessing our website and placing orders, you agree to the data practices set out in this policy. This policy applies to all site visitors, registered users and customers.

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily submit when you place an order, subscribe to newsletters, contact customer service or create an account:

Full name
Shipping and billing address, postal code, country
Email address and phone number
Order details, purchase history and support correspondence
Payment‑related information. We do not store full credit card numbers; payment data is securely handled by third‑party payment processors.

Automatically‑Collected Information

When you browse our store, we automatically receive non‑identifiable data from your device:

IP address, device type, browser type and operating system
Pages viewed, click paths, visit time and duration
Cookies and similar tracking data

2. How We Use Your Personal Information

We use your information for legitimate business purposes only:

Process, confirm, fulfill and ship your small home goods orders
Send order updates, shipping alerts and respond to customer inquiries
Handle after‑sales matters including returns, refunds and exchanges
Optimize website performance, product display and shopping experience
Send optional marketing and newsletter emails; you may unsubscribe at any time
Prevent fraud, secure our website and comply with legal obligations

3. Information Sharing

rlio will never sell, rent or trade your personal data for marketing purposes without your explicit consent. We may share necessary data only with trusted third‑party service providers to operate our store:

Logistics and shipping providers to deliver your orders
Authorized payment processors to complete transactions
Shopify for website hosting, store operation and data storage subject to Shopify’s privacy rules
Government or legal authorities when required by applicable law, court order or regulatory request

4. Data Security

We apply industry‑standard security measures including encrypted transmission and access controls to protect your personal information against unauthorized access, loss or alteration. Please note that no internet transmission or electronic storage method can be guaranteed 100% secure. We take reasonable protective measures but cannot guarantee absolute security of your data.

5. Cookies

Our website uses cookies and comparable tracking technologies to remember your preferences, analyze traffic and improve your shopping experience. You can adjust your browser settings to block or alert you to cookies. Disabling cookies may affect checkout and some site functions.

6. Data Retention

We keep your personal data only as long as needed to complete order fulfillment, resolve after‑sales issues and satisfy tax and legal record‑keeping requirements. When data is no longer required, we securely delete or anonymize it.

7. Your Data Rights

Subject to applicable privacy laws such as GDPR and CCPA, you may:

Request access to a copy of your stored personal data
Request correction of inaccurate personal information
Request deletion of your personal data
Withdraw previously given consent for data processing
Opt‑out of promotional marketing emails

To exercise these rights, please email us at TiffanyPrice4999@hotmail.com.

8. Third‑Party Websites

Our store may contain links to external third‑party websites. This Privacy Policy applies solely to the rlio store. We are not responsible for the privacy practices of external sites. Please review their privacy policies when you follow those links.

9. Children’s Privacy

Our products are intended for adult consumers. We do not knowingly collect personal information from persons under 18 years old. If you believe we have received data from a minor, please contact us and we will promptly remove that information.

10. Policy Updates

We reserve the right to revise this Privacy Policy at any time. Updated terms take effect immediately upon posting on our store policy page. Your continued use of our store after posting means you accept the revised policy.