Shipping policy

Store Name: rlio

Support Email: TiffanyPrice4999@hotmail.com

Effective Date: 2026

This Shipping Policy applies to all orders, shipments, and delivery services placed on the rlio Shopify store. By purchasing our small home goods and household accessories, you agree to all shipping terms, processing rules, delivery estimates, and liability statements listed below. This policy works together with our Privacy Policy, Terms of Service, and Return & Refund Policy.

1. Order Processing Time

All orders require processing time for product inspection, packing, quality check, and logistics arrangement before shipment.

Standard Processing Time: 1–5 business days
Holiday & Peak Season Processing: 5–7 business days

Processing time does not include weekends, public holidays, and shipping transit time. Orders with pending payment verification, incorrect address information, or missing customer confirmation will be delayed until all information is fully confirmed.

2. Shipping Methods & Delivery Time

We provide worldwide international shipping for most countries and regions. All delivery times are estimated and not guaranteed due to third-party logistics, customs clearance, weather conditions, and peak season delays.

Standard International Shipping: 10–25 business days
Expedited Shipping (if available): 5–12 business days

Remote areas may require additional delivery time. Any logistics delays beyond our control will not be eligible for free refund or order cancellation.

3. Shipping Fees

All shipping costs are automatically calculated at checkout based on package weight, size, shipping destination, and shipping method selected by the customer.

Product prices displayed on our store do not include shipping fees, import taxes, duties, or local sales taxes.
Customers are fully responsible for all shipping charges generated from their orders.
Free shipping promotions are occasionally available for specific regions or minimum order amounts, subject to the checkout rules at the time of purchase.

4. Customs Duties, Taxes & Import Fees

All international cross-border shipments may be subject to import duties, customs clearance fees, VAT, or local taxes enforced by the destination country.

All customs fees and taxes are the sole responsibility of the customer.
rlio does not cover any customs charges, handling fees, or brokerage fees.
If the package is detained, returned, or confiscated by local customs due to local import regulations, all losses and return shipping costs will be borne by the customer.

5. Order Tracking

Once your order is dispatched, we will send a shipping confirmation email with a unique tracking number and tracking link to your registered email address. Tracking information may take 24–48 hours to update due to carrier system synchronization delays.

Please contact our support team if your tracking status stops updating for more than 7 business days.

6. Shipping Address Modifications

Address changes are only permitted before the order is shipped.
Once the package is in transit, no address modifications can be made.
Failed delivery, package return, or loss caused by incorrect customer address information will be the customer’s responsibility, and no free reshipment will be provided.

7. Undeliverable & Returned Packages

Packages may be returned to sender due to incorrect address, recipient refusal, unclaimed status, or customs rejection.

Returned packages caused by customer-side issues will incur return shipping fees and handling charges, which will be deducted from refunds.
Customers who wish to reship the items must pay additional shipping fees.

8. Lost or Damaged Shipments

Lost Packages: If the logistics carrier confirms the package is lost in transit, we will offer a full refund or free reshipment based on verification results.
Damaged Items: Customers must submit photos or videos of damaged products and outer packaging within 7 days after delivery. We will provide partial refund, full refund, or replacement solution for verified shipping damage issues.

9. Shipping Restrictions

We reserve the right to cancel orders and suspend shipping for regions with trade restrictions, embargo policies, or logistics service suspension. We will issue full refunds for any unshippable paid orders.

10. Policy Updates

rlio reserves the right to update or revise this Shipping Policy at any time without prior notice. Changes take effect immediately after posting on our store policy page. Continued use of our store and placing orders after updates constitutes acceptance of the new terms.